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What is the DevHost Cloud Management Service?
The management service includes server/service monitoring, 120 min/mo of operating system and application
infrastructure layer support, and technical guidance.
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What is included in the Cloud Management Service?
The Cloud Management Service includes access to a dedicated account team via phone, email, and online support
tickets. Your support team will support your cloud server from the OS up through the application stack. Upon
request, we will assist with all regular patches and updates. Monitoring services are included for up to 16
user-defined ports, ping and/or URL content.
Supported OS/Applications include: CentOS, Apache, MySQL, PHP.
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How much does the Cloud Management Service cost?
The Cloud Management Service is an add-on service for your cloud hosting plan and is available for a flat monthly
fee of $100, regardless of the number of virtual machines you have on your cloud server. If you require more than
120 minutes of technical support a month, additional assistance is available at $75/hour.
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Will my DevHost Account Support Team automatically scale the cloud server?
Not at this time. However, if you notice issues or have questions about the capacity or features of your
account, your Account Support Team will work with you and recommend solutions.
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Do I have to move my server in order to use the Cloud Management Service?
Server migration is not required. All you need to do is order the service from within your account control panel,
and the Cloud Management Service will be provisioned without disruption to your existing services.
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What if the technical problem I am experiencing originates from within the system or technology of DevHost's cloud
hosting setup?
If the technical problem you are experiencing originates from within systems or technology under our exclusive management,
you will not be logged for the service support.
Examples of supported technical problems:
- Your server becomes unreachable due to a network failure within our facility,
- Your server becomes unreachable due to a hardware failure within our facility,
- The hosting service setup process failed to complete successfully,
- A root user password change request failed to resolve successfully.